Legal
Shipping and Returns
Prints are made to order by Prodigi or Printful and shipped from the lab nearest you that can make them for less.
Last updated
Who prints it?
Prodigi or Printful, whichever gets it to you for less.
When you choose where the print is going, we ask each lab what it charges to make that print and send it there, and the lower total wins. The studio names the lab before you pay. Shipping is charged at cost.
How long does it take?
Usually a few days to make and a few more to arrive.
When your print ships, the carrier and tracking link are emailed to you. If nothing has arrived a week after you ordered, write to support@painted.app and we'll chase it.
What if it arrives damaged or wrong?
We replace it.
Send a photograph of the print and its packaging to support@painted.app within 30 days. A wrong print counts: if it doesn't match the circuit, the words and the options you confirmed in the studio, that's ours to fix. This sits on top of your statutory rights.
Can I return it?
Not once it's printed, because it's made for your lap alone.
If you spot a mistake in the name, the time or your line, write to us straight away: if the printer hasn't started, we'll correct it.